Our tool for managing your permission to our use of cookies is temporarily offline. Therefore some functionality is missing.
MINI DAMAGE VISUALISER AND RETURN GUIDE.
WE MAKE IT EASY. SOME TIPS FOR THE SMOOTH RETURN OF YOUR MINI.
Should you decide to return your MINI, we are here to help you get it in tip-top shape and make the process easy and straightforward as possible. We have clear and fair guidelines and we’ve summarised the key points to ensure everything runs smoothly. To help avoid unexpected surprises, we also give examples of what is considered fair wear and tear and the kind of damage you may be charged for.
GOOD CONDITION OR NEEDS REPAIR?
When a vehicle is in use, it is subject to quite natural wear and tear and will show this accordingly. The vehicle changes from being new car and in mint condition, to becoming a used car.
Signs of wear and tear resulting from use in normal road traffic are inevitable and can generally be classified as acceptable.
What are acceptable signs of use?
These are light traces of normal use that do not negatively affect the overall visual appearance of the vehicle.
What are unacceptable signs of use?
Damage that has not resulted from normal vehicle use and has a negative impact on the overall visual appearance of the vehicle and/or effects its technical capability. Any damage that diminishes the value of the vehicle will be subject to charge.
DAMAGE VISUALIZER FOR EXTERIOR.
Our easy-to-use damage visualiser gives you an idea about acceptable or not accepted damage to the exterior which could lead to extra charges. Simply click on the corresponding hotspots below to view the categories and corresponding criteria.
DAMAGE VISUALIZER FOR INTERIOR.
Our easy-to-use damage visualiser gives you an idea about acceptable or not accepted damage to the interior which could lead to extra charges. Simply click on the corresponding hotspots below to view the categories and corresponding criteria.
MINI SELECT RETURN GUIDE.
STEP 1.
MINI RECOMMENDS A COMPLIMENTARY PRE-INSPECTION.
Take advantage of a free pre-inspection. Simply make an appointment with your MINI retailer 4-6 weeks before the end of your contract to determine the current condition of your vehicle. You will receive clear information about the repairs, servicing and maintenance work still required before the final return.
STEP 2.
REPAIR OF EXCESSIVE DAMAGE – JUST TO BE SURE.
We don't expect your MINI to be perfect on returning it, but if there's any damage outside fair wear and tear, these may be subject to charge*. After the inspection you'll receive a vehicle condition report detailing any damage found. It will also include recommendations for repairs. If your vehicle requires any work, please contact your MINI retailer and insurance company so that this damage can be repaired before the end of the contract.
*Please note that if the vehicle is returned in an unrepaired condition, the corresponding repair costs will be included in the contract settlement. However, this may result in differences between the damage charged by us and the claim settlement paid by the insurance company, which will be passed on to you.
STEP 3.
ENSURING A SMOOTH VEHICLE RETURN.
Simply contact your MINI retailer to schedule the final inspection and vehicle return. Please ensure the car is in the contractually agreed condition, clean on the inside and on the outside and contains a minimum of a quarter tank of fuel or corresponding electric charge. The inspection will also record the final mileage against the contractual mileage limit (if any) on your agreement.
RETURN CHECKLIST.
Here’s a useful checklist to give you an overview of what you need to avoid any unexpected charges when returning your MINI. Please ensure you have the following:
1. VEHICLE KEYS.
Both factory keys to be handed over to your MINI Retailer.
2. ORIGINAL DOCUMENTS.
Original vehicle documents pertaining to the vehicle should be returned as well as, Warranty/Service manuals.
3. TYRES.
Fitted Tyres must meet the specifications set out in the owner’s handbook.
4. VEHICLE ACCESSORIES.
All vehicle accessories that were of manufacturing specifications to be in vehicle on return date. First aid Kit, Triangle, floor mats, tyre repair kit and on-board tools.
5. VEHICLE ASSESSMENT.
Before returning your vehicle to your preferred MINI Retailer, a complimentary vehicle condition assessment needs to be completed by our approved assessor, TÜV SÜD. You contact them at tuvsudcic@avts.co.za or (021) 935 7965 to make an appointment. Please have a copy on hand when you return your MINI to your Retailer.
6. PERSONAL CHECK.
Please remember to delete all personal data in your vehicles navigation, audio and entertainment system. Do not leave any valuables in the car.
If you have any queries, or disputes related to damage, please don’t hesitate to get in touch with us on 0861 696 464 or customer.service@minifinance.co.za.
*Please note: You can return your MINI to your preferred BMW/MINI Retailer. Any equipment missing will be subject to charge. Any documents, spare parts and other components returned after settlement will not be considered. If the contract kilometre limit has been exceeded, an excess mileage charge of R5.00 per kilometre will be applicable.
ALWAYS AT YOUR SERVICE.
YOUR KEY CONTACTS AT A GLANCE.
Should you have any questions about your leasing contract or returning your MINI, we are only happy to help. If possible, please have your contract number or the registration number of your vehicle to hand.
CUSTOMER SERVICE CENTRE.
For queries about your current contract, please contact
Email: customer.service@minifinance.co.za
Tel: 0861 696 464